Making A Purchase
We will automatically Email you to confirm that your order has been received, indicate acceptance of your order, and hence a contract between us. We send you a notification of dispatch along with a tracking number at the time of shipping.
Shipping And Handling
We will send a notification of shipping via Email, any claim for non-arrival of goods must be advised within 30 days.
Deliveries that require a signature cannot be left without a signature. We are unable to give Courier services specific instructions such as "can you get the postman to phone me in case I'm not home".
ParcelForce / FedEx - All carrier deliveries are tracked and are sent on a priority service but whilst delivery time is not guaranteed, these services are very reliable.
If a delivery cannot be made due to the customer not being in, this may result in the delivery being re-attempted, held at the carriers / Post Office local depot or left with a neighbour (primarily UK post only). A card should be left at the premises advising this has occurred. It is the customers responsibility to re-arrange / collect the delivery, failure to do so may result in the goods being returned to us. Any goods returned to us due to a failed delivery will incur an additional carriage cost to send out again which will be advised prior to sending. Additionally, goods returned using ParcelForce / FedEx option may incur a surcharge. This is a charge made by the carrier and is outside of our control. Returned goods not claimed within 14 days will be credited back to the customer less any carrier / re-stocking costs.
We often dispatch straightforward orders placed online by 2pm UK time next working day subject to stock availability but please allow up to 14 days for delivery (depending on destination).
No responsibility can be accepted for failure to meet a delivery date. There may be periods when the shop is closed to orders for example during holiday periods, these periods will be advertised on the shop in advance.
All orders will be charged in £ sterling. For orders made from the UK or the European Union, 20% VAT is added. Orders sent outside of the EU do not have VAT charged. EU based companies with a valid VAT registration can apply for tax exempt status (please contact us directly via email for details). Customers outside of the EU may be charged import tax and associated handling fees by the chosen carrier depending on the value of the goods and the countries own tax laws.
Credit Card Security
We do not get to see your card details at any time for orders placed over the internet, only the payment service providers (PSP) do and they meet the latest PCI industry standards.
You, the customer, agree that once the supplied item is unpacked in any way and contact is made between any part of it with any tool (including but not limited to Soldering iron, snips, pliers, screwdriver , wire cutters) that the successful construction, safe powering and necessary calibration of that kit is purely your responsibility.
While the successful construction, safe powering and necessary calibration of that kit is purely your responsibility we do provide build support and debugging advice purely as a gesture of goodwill. We provide this wherever possible, within the limits of our experience and knowledge and at the speed our busy work schedule allows. We cannot guarantee you will end up with a working device but we will naturally replace any parts that we jointly identify as faulty. Your patience and co-operation with us is vital in ascertaining whether parts are faulty due to a build error or not. You will need a digital multimeter.
We only provide build and debugging support on kit purchases where the parts as supplied by PsyCoX in the kit bag are used in the build and assembly. If you solder or use other parts not provided in the kit bag as supplied we are unable to provide any build or debugging support.
The customer is responsible for the safe handling of any parts which come in packaging warning of sensitivity to ESD (Electrostatic Discharge) – These parts can be damaged without any physical contact at all.
The customer is solely responsible for ensuring the finished kit will not damage other equipment that you connect it to. Damage to other equipment is your responsibility. We are not responsible if you injure yourself or others, or damage any of your property or others property during the construction or use of kits purchased from PsyCoX.
We cannot be held liable for consequential damage to other products should any item purchased prove to be faulty or sent in error. You are recommended to physically check any purchases including markings, size, performance etc.. prior to use in case of a picking error on our part. Any claims for goods sent incorrectly must be notified in writing to PsyCoX within 28 days of order receipt.
Business Customers: This returns policy does not apply to purchases made on behalf of a business where returns for unwanted goods can only be made after prior agreement of PsyCoX.
Your rights as a consumer to return goods are protected under the EU Distance Selling Directive (DSR). You may cancel an unwanted order in writing for a refund (excluding any optional shipping insurances) within 7 days following the day of receipt of the goods purchased. Cancelled goods must be returned at the purchasers expense as soon an practicable following the notification of cancellation. Goods should be returned with their original packaging along with a copy of the invoice provided at the time of purchase. Any item damaged whilst being evaluated for its suitability will no longer be covered under the DSR's. Our returns policy excludes any product especially ordered in (defined as not being listed on the PsCoX website) or the item being identified on the website as a 'Special Order Item'). Products listed as a non-stock item with an origin from outside the UK also fall outside of the requirements of the DSR's as their pricing is subject to change due to fluctuations of the $/£ exchange rate. Any item especially modified by PsyCoX to the customers specific requirements are not covered by the DSR's.
Unwanted goods returned outside of the 7 day return period without prior agreement will not be accepted.
Your statutory rights are not affected. Our aim is to provide excellent customer service, if you are not satisfied with the service provided, please contact us by email We will endeavor to respond to all complaints within five working days.
Every effort is made to ensure the accuracy of all products described in this shop but minor variations in manufacture are possible These variations are not intended to lessen the described performance of the product in anyway. The purchaser shall be entitled to return the product for a full refund if PsyCoX agrees that performance is not in accordance with that specified in the shop.